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Rigstar Industrial Telcom is a telecommunications company with headquarters located in Calgary, Alberta. Our company uses a systematic and strategic approach to meet any communication requirement. Our team of highly skilled professionals have designed and implemented a number of small and large scale projects throughout Western Canada. We have continued to build on our success as a cutting edge innovator in the communication sector, while providing 24/7 live support through our Network Operations Centre (NOC).

Rigstar operates a World-Class Data Centre located in downtown Calgary, AB that is connected to the largest Global IP Network. As a non-dominant carrier registered with Industry Canada, Rigstar is able to provide an optimal solution at the most competitive pricing.

Rigstar is seeking a Full Time “Field Technician” to work in our Edson Shop and report directly to the Field Service Manager. The successful candidate’s responsibilities will include but limited to:

** Preference for candidates residing in Edson, Alberta will be given.**

Requirements: Training is available

  • Professional IT Certifications is an asset
  • Proficient in Networking is an asset
  • Motorola 2 way Radio certification is an asset
  • Driver Training Certification is an asset
  • Coax cable and connector installation
  • Cable wiring and connector installation
  • Valid Driver’s License with a Clean Driver’s Abstract
  • First Aid / CPR
  • Experience with mechanical devices and tools and test equipment
  • Able and willing to work out of town
  • Field experience in a similar position
  • Working Knowledge of Oil Field operations is an asset
  • Knowledge of computers, Windows operating systems
  • Help Desk / Troubleshooting skills
  • Installation, maintenance, and repair of telecommunications equipment
  • Experience with WIFI systems, VOIP phone system, cable TV Installations

Key Skill Requirements:

  • Ability to manage own workload and set priorities with little supervision.
  • You MUST be comfortable working from heights; this job requires that you regularly climb Towers and Rigs
  • H2S Alive Certification
  • Fall Arrest Certification
  • Tower Rescue Certification is an asset
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Attention to detail
  • Ability to prioritize multiple tasks and can meet deadlines.
  • Excellent oral and written communications skills with the ability to communicate in a straight forward manner.


  • Field Technicians duties are usually performed outside in various weather conditions.
  • Able and willing to travel as required for varying periods of time, often with short notice.
  • Must be comfortable working in remote locations for extended hours
  • Flexible and adaptable. Demonstrate the capability to be able to multi-task and accommodate a variety of assignments at various locations on a day-to-day basis.
  • Able to interact with customer on-site personnel on job specific activities.
  • Layout and design of Fibre optic and copper telecom cable networks
  • Coax cable and connector installation
  • Cable wiring and connector installation
  • Configuration of telecommunication hardware
  • Tower climbing, and servicing, and construction at heights
  • Performing installations, modifications, maintenance, troubleshooting and servicing of telecommunications equipment

Working Conditions:

  • Duties may be performed outside in various weather conditions.
  • Drive extended distances
  • Must be Comfortable working at heights
  • Comfortable working in remote locations for extended hours (some overnight stays may be required depending on specific job circumstances)

All interested candidates are encouraged to apply by sending their resume and salary expectations below:

  • Accepted file types: pdf.
    10mb file size limit.

We thank everyone that applies however only applicants that meet the requirements will be contacted for an interview.

The NOC Analyst will be required to provide desk-side and on-call technical customer service support to Rigstar Clients and staff. Employee must be flexible and able to work shift work. Attention to detail, technical writing, and friendly professionalism is a must. Good communication skills are required and the ability to follow directions.


  • Provide remote Tier 1 technical support to external Rigstar clients via phone in a rotating 24×7 on-call shift (workstation/pc support, server monitoring, VOIP, network connectivity, etc.)
  • Provide desk-side technical support to internal Rigstar staff
  • Provide hardware technical support to external Rigstar clients (deploying new/refurbished computers, routers, switches, etc.) Provide and manage internal communication of High Risk (HR) maintenance activity affecting Rigstar’s equipment and services
  • Facilitate escalation to Engineering/Network as required for service specific network or equipment issues
  • Assist with the construction of Rigstar’s Intercom systems (hands on development)
  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work, Relay work orders, messages, and information to or from work crews, supervisors, and field manager using telephones
    Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
  • Oversee all communications within specifically assigned territories.
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
  • Knowledge of Enterprise NMS/Ticketing platforms like Service Now, Remedy, Solar Winds.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Advise Field Technicians about traffic problems such as construction areas, accidents, weather conditions and other hazards.
  • Work under stress and maintain composure; follow instructions precisely; listen and translate what is heard into the appropriate action; speak clearly over the telephone quickly and be easily understood; adapt quickly to a variety of situations; act in an emergency situation; write rapidly and legibly; perform several functions simultaneously; hear in the presence of significant background noise; read and comprehend at the level required for the job; establish priorities and take appropriate action; extract critical information from incoming calls; recall a variety of situations and retain information; monitor a multitude of frequencies and a variety of technical communication systems and equipment.
  • Ensures that the department provides a high level of service of field operations, timely & accurate service, and prompt resolution of reported problems & implementation of quality assurance measures.


  • Priority will be given to students enrolled in IT related Post-Secondary Education
  • 2+ years’ experience in a technical help desk role an asset
  • 2+ years Call Center/Customer Service Experience in Telecommunications Environment an asset
  • Basic ITIL practices is a must
  • Excellent Problem-Solving skills
  • Reliable transportation (no public transit available)
  • Consistently report to work with a minimum of absences
  • Willingness/flexibility to work additional shift work (Weekdays, Saturdays, Sundays and holidays) at irregular hours and night shifts 24/7 availability
  • Be able to speak and write English clearly & fluently

Working Conditions:

  • Duties may be performed at irregular hours and night shifts 24/7 availability

Interested Candidates are encouraged to send their resume.

  • Accepted file types: pdf.
    10mb file size limit.

We thank everyone that applies however only applicants that meet the requirements will be contacted for an interview.

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Fiber Optics

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Leak Detection - Pipelines

Rigstar Data Centre

Data Centre

Data Backup

Rigstar Internet Services

Internet Services

High-Speed Internet
Wide Area Networks (WANs)
Local Area Networks (LANs)
Voice over Internet Protocol (VoIP)


Industrial Internet of Things (IIoT)


Rigstar Cellular Enhancement

Cellular Enhancement

Distributed Antenna System (DAS)
Cell Boosters - Indoor/Outdoor
Wi-Fi Hotspots

Rigstar Video Monitoring

Video Monitoring

Intelligent Monitoring - Analytics
Remote Monitoring Unit (aRMU)
24/7 Support

Rigstar Communication Towers

Communication Towers

Tower Management Software (TMS)

Rigster Network Operations Centre NOC

Network Operations Centre (NOC)

24/7 Live Support
Optimal Network Uptime

Let’s GET Connected!

The Rigstar Advantage

Five Star Service

Why Choose Rigstar?

rigstar star icon Unified Communication Provider

rigstar star icon Dedicated Network Team

rigstar star icon Customized & Scalable Solutions

rigstar star icon Competitive Pricing

rigstar star icon 24/7 Live Customer Support

Star Clients: